Online Reputation Management

Online reputation management (ORM) means taking control of the online conversation.

Our techniques and strategies ensure that people find the right materials when they look for you on the Internet.

The purpose of online reputation management is to create balance, counteract misleading trends, and allow you to put your best foot forward.

  • Two out of three people see the Internet as the most reliable source of information about a business.
  • 70% of hiring managers have rejected a candidate because of something they found online.
  • When looking for a local business, 97% of people read online reviews
  • Over 80% of reputation damage comes from a mismatch between the buzz and the reality.
Online Reputation Management

  • Address online complaints

    If a complaint is made on social media or in public,  take some time to think and then respond. Don’t be defensive—demonstrate that you care that the customer wasn’t satisfied, and offer solutions.

  • Remove Negative Reviews

    Businesses often ask if there’s a way to delete misleading, negative reviews. We go over the situations where removal is possible, and we provide advice on how to solve the problem in cases when it’s not.

  • Publish content regularly

    Update your social media regularly. If you are already active on social media, a website and blog can help you influence your online reputation.

  • Protect personal information

    You want your business or professional profile to stand out online, not your personal information.